Maxfiylik siyosati

1. Umumiy qoidalar

Ushbu maxfiylik siyosati Gilamo mobil ilovasi (iOS va Android) va gilamo.uz sayti (keyingi o'rinlarda — «Xizmat») foydalanuvchilarining shaxsiy ma'lumotlari qanday yig'ilishi, ishlatilishi va himoya qilinishini tushuntiradi.

Xizmatdan foydalanish orqali siz ushbu siyosatga rozilik bildirasiz.

2. Qanday ma'lumotlarni yig'amiz

• Hisob ma'lumotlari: ism, email manzil, telefon raqam — ro'yxatdan o'tishda yoki Apple, Google, Telegram orqali kirishda.
• Buyurtma ma'lumotlari: tanlangan gilamlar, o'lchamlar, yetkazib berish manzili va buyurtma tarixi.
• Joylashuv: faqat ruxsat berganingizda, yaqin atrofdagi gilam do'konlarini ko'rsatish uchun. Joylashuvingiz doimiy kuzatilmaydi.
• Kamera: faqat AR rejimida gilamni polingizda ko'rsatish uchun. Kamera tasvirlari qurilmangizda qayta ishlanadi, saqlanmaydi va serverga yuborilmaydi.
• Bildirishnoma tokeni: buyurtma holati haqida push-xabarlar yuborish uchun.

3. Ma'lumotlardan foydalanish

• Hisobingizni yaratish va unga kirishni taʼminlash.
• Buyurtmalarni qabul qilish, do'konga yetkazish va holatini kuzatish.
• Buyurtma bo'yicha do'kon siz bilan bog'lanishi uchun.
• Xizmat sifatini yaxshilash va texnik muammolarni bartaraf etish.

Biz ma'lumotlaringizni sotmaymiz va reklama maqsadida uchinchi shaxslarga bermaymiz.

4. Ma'lumotlarni kimga beramiz

• Siz buyurtma bergan gilam do'koni — faqat buyurtmani bajarish uchun zarur ma'lumotlar (ism, telefon, manzil, buyurtma tarkibi).
• Google Firebase — ma'lumotlarni xavfsiz saqlash, autentifikatsiya va bildirishnomalar uchun texnik xizmat ko'rsatuvchi.
• Qonun talab qilgan hollarda — vakolatli davlat organlari.

5. Ma'lumotlarni saqlash va himoya qilish

Ma'lumotlar Google Firebase serverlarida shifrlangan holda saqlanadi. Har bir do'kon faqat o'ziga tegishli buyurtmalarni ko'radi, xodimlar esa faqat o'z vazifasiga oid bo'limlarga kira oladi.

Ma'lumotlar hisobingiz faol bo'lgan muddat davomida saqlanadi.

6. Hisobni o'chirish

Siz istalgan vaqtda hisobingizni o'chirishingiz mumkin: ilovada Profil → «Hisobni o'chirish» bo'limiga o'ting. Hisob o'chirilganda shaxsiy ma'lumotlaringiz o'chiriladi.

Shuningdek, +998 99 953 53 64 raqamiga murojaat qilib, ma'lumotlaringizni o'chirishni so'rashingiz mumkin.

7. Bolalar

Xizmat 13 yoshgacha bo'lgan bolalarga mo'ljallanmagan va biz ulardan ataylab ma'lumot yig'maymiz.

8. O'zgartirishlar

Ushbu siyosat yangilanishi mumkin. O'zgarishlar shu sahifada e'lon qilinadi va yangilangan sana ko'rsatiladi.

9. Aloqa

Savollar bo'yicha: +998 99 953 53 64 · gilamo.uz/#contact

1. General

This Privacy Policy explains how the Gilamo mobile app (iOS and Android) and the gilamo.uz website (the "Service") collect, use and protect personal data.

By using the Service you agree to this policy.

2. Data we collect

• Account data: name, email address and phone number, provided at sign-up or via Sign in with Apple, Google or Telegram.
• Order data: selected carpets, sizes, delivery address and order history.
• Location: only with your permission, to show nearby carpet stores. We do not track your location continuously.
• Camera: only in AR mode, to place a carpet on your floor. Camera frames are processed on your device and are never stored or uploaded.
• Push notification token: to send you order status updates.

3. How we use data

• To create and secure your account.
• To receive orders, pass them to the store and track their status.
• So the store can contact you about your order.
• To improve the Service and fix technical issues.

We do not sell your data or share it with third parties for advertising.

4. Sharing

• The carpet store you order from — only the data needed to fulfil the order (name, phone, address, order contents).
• Google Firebase — our infrastructure provider for secure storage, authentication and notifications.
• Authorities, when required by law.

5. Storage and security

Data is stored encrypted on Google Firebase servers. Each store can see only its own orders, and staff can access only the sections their role requires.

Data is kept for as long as your account is active.

6. Account deletion

You can delete your account at any time in the app: Profile → "Delete account". Your personal data is deleted together with the account.

You can also request deletion by calling +998 99 953 53 64.

7. Children

The Service is not intended for children under 13, and we do not knowingly collect their data.

8. Changes

We may update this policy. Changes will be posted on this page with a new "last updated" date.

9. Contact

Questions: +998 99 953 53 64 · gilamo.uz/#contact